Burst geyser specialists · Gauteng · Open 24/7
Burst geyser? We handle everything, even your excess.
We replace the geyser, deal with your insurer from the first call to the final paperwork, and repair the ceiling and anything else the water damaged. You make one call.
- PIRB Reg. No.
- 7678/13
- Plumbing COC
- Issued on every installation
- Electrical
- Connected by qualified electricians
- Insurance
- Claim handled start to finish
Resultant damage
The water damage too. All in one.
A burst geyser rarely stops at the geyser. Water gets into the ceiling, walls, cupboards and floors, and your insurer needs a separate quote for that damage. We quote for it while we're on site for the geyser, so all your documents reach your insurer as soon as possible.
- No running around for quotes from different contractors.
- No waiting for the carpenter, the ceiling guys and the painter to each come out.
- One team, one quote for the geyser and the damage.
- Repairs done by us once your insurer approves the quote.
How it works
One call. We run the claim.
Most people have never claimed for a geyser before. You shouldn't have to learn the process with water coming through the ceiling. We know what your insurer needs and we deal with them directly.
What we need from you
- Your insurer's name and your policy number
- Your claim number, if you've already opened a claim
- Photos of the geyser, its label and the damage
- Your address and a contact number
Send us photos
WhatsApp photos of the geyser, the label on its side and any damage, with your insurer's name and policy number.
We speak to your insurer
We open the claim or take it over, confirm your cover limits and get authorisation. You don't sit on hold.
We replace the geyser
Installed by our plumbers, connected by a qualified electrician and certified with a plumbing COC.
We quote and repair the damage
We quote for the ceiling and anything else the water damaged, send it to your insurer with the geyser documents, and do the repairs once it's approved.
We close it off
Your insurer gets the COC, photos and invoice from us so the claim can be finalised.
Our offer
Even your excess
A geyser claim usually comes with an excess you pay before work starts. On qualifying claims we discount your excess or cover it in full.
The discount comes off our own price. It is never added to your insurance claim.
Terms
- Applies to burst geyser claims your insurer approves, where Swanie's Geysers does the work.
- We confirm your excess amount and your discount in writing before any work starts.
- We fund the discount ourselves. Nothing is added to the amount we claim from your insurer.
- Each claim is assessed on its own. The offer may change or end without notice.
Request help
Tell us what happened
Fill this in and we'll have what we need to start on your claim. It takes about a minute. Or WhatsApp us directly, any time of day or night, on 068 906 3672.
Your request
Questions
Burst geyser questions
Does home insurance cover a burst geyser?
Most South African homeowner's policies cover a burst geyser and the damage the water causes, subject to your excess and cover limits. We check your cover with your insurer for you.
Do I need a COC for a new geyser?
Yes. A geyser installation must be done by a PIRB-registered plumber and certified with a plumbing Certificate of Compliance. Insurers usually ask for it before they settle the claim. We issue one on every installation.
Do you fix the ceiling and other water damage too?
Yes. We quote for the resultant damage (ceilings, walls, cupboards, floors) and send it to your insurer with the geyser documents. Once it's approved, our own team does the repairs, so you don't wait on separate contractors.
Who connects the electrics?
Our qualified electricians connect the new geyser, so you don't need to find a separate electrician.
What does "even your excess" mean?
On qualifying claims we discount your excess or cover it in full, and the discount comes off our own price. See the terms.
I've already opened a claim. Can you still help?
Yes. Send us your claim number and we'll take it over from there.